Privacy policy
Last updated: August 30, 2026
Maison Soierie respects your privacy.
This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit maisonsoierie.com, purchase a product, contact us or otherwise interact with our services.
Information We Collect
Depending on how you use our website, we may collect:
Information You Provide
- name;
- email address;
- telephone number;
- billing address;
- shipping address;
- order details;
- customer service communications;
- account details where accounts are available.
Transaction Information
Payment information is generally collected and processed by authorised payment processors.
We may receive transaction confirmations and related payment information but may not directly receive or store complete payment card details.
Technical Information
We may automatically collect:
- IP address;
- browser type;
- device information;
- operating system;
- website activity;
- pages viewed;
- referring websites;
- approximate location based on IP address;
- cookie and advertising identifiers.
How We Use Information
We may use personal information to:
- process purchases;
- fulfil orders;
- arrange delivery;
- provide tracking information;
- process returns and refunds;
- communicate with customers;
- prevent fraud;
- secure our website;
- improve our products and services;
- comply with legal and tax obligations;
- measure website performance;
- conduct marketing where permitted.
Fulfilment Partners
Because Maison Soierie uses international fulfilment partners, information necessary to deliver your order may be shared with manufacturers, warehouses, logistics providers and shipping carriers.
This may include:
- customer name;
- shipping address;
- telephone number where required by the carrier;
- order details.
These partners receive only information reasonably necessary to fulfil or deliver your purchase.
Shopify
Our store operates using Shopify.
Shopify may process personal information required to provide hosting, ecommerce, checkout and related services.
Shopify processes information according to its own applicable privacy terms.
Advertising and Analytics
Where permitted by law and, where required, after obtaining your consent, we may use advertising and analytics technologies including services provided by companies such as:
- Meta;
- Google;
- Shopify;
- other analytics or advertising providers.
These technologies may use cookies, pixels or similar technologies to:
- measure website activity;
- measure advertising performance;
- understand customer behaviour;
- create advertising audiences;
- show relevant advertising.
Where applicable law requires consent for non-essential cookies or advertising technologies, these technologies should not be activated until the required consent has been obtained.
Cookies
We use cookies and similar technologies for purposes including:
- essential website functionality;
- shopping cart operation;
- checkout security;
- preferences;
- analytics;
- marketing.
Essential cookies may be necessary for the website to operate.
Where required by applicable law, analytics and advertising cookies will be used only after consent.
You may manage available cookie preferences through our cookie consent tools where provided.
Email Marketing
If you subscribe to marketing communications, we may send information about:
- new collections;
- product launches;
- styling content;
- promotions;
- other Maison Soierie news.
You may unsubscribe at any time using the unsubscribe link included in marketing emails.
Unsubscribing from promotional communication does not prevent us from sending transactional messages relating to orders, refunds, security or customer service.
How We Share Personal Information
We may disclose personal information where reasonably necessary to:
- Shopify;
- payment processors;
- fulfilment partners;
- shipping carriers;
- customer service providers;
- website and technology providers;
- analytics providers;
- advertising partners where permitted;
- professional advisers;
- government authorities where legally required.
We do not disclose sensitive information for the purpose of inferring sensitive personal characteristics.
International Transfers
Because Maison Soierie, Shopify, fulfilment partners and service providers may operate in different countries, personal information may be processed outside the country in which you live.
Where applicable law requires safeguards for international transfers, we will rely on legally recognised transfer mechanisms where required.
Data Retention
We retain personal information only for as long as reasonably necessary for purposes including:
- fulfilling orders;
- maintaining business records;
- complying with tax and legal obligations;
- preventing fraud;
- resolving disputes;
- enforcing agreements.
Different categories of information may be retained for different periods.
Your Privacy Rights
Depending on your location, you may have rights including:
- access to your personal information;
- correction of inaccurate information;
- deletion;
- restriction of processing;
- objection to certain processing;
- portability;
- withdrawal of consent;
- opting out of certain targeted advertising or data sharing.
These rights may be subject to legal limitations and exceptions.
To exercise an applicable right, contact:
We may need to verify your identity before processing certain requests.
Security
We use reasonable organisational and technical measures designed to protect personal information.
However, no method of electronic transmission or storage can guarantee absolute security.
Children's Privacy
Our services are not directed at children and we do not knowingly collect personal information from children in violation of applicable law.
If you believe a child has provided personal information to us, please contact us.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our operations, technologies or legal obligations.
The latest version will be posted on this website.
Contact
For privacy questions or requests:
Maison Soierie
Email: maisonsoierie@gmail.com