Terms of service
Overview
This website is operated by Maison Soierie.
Throughout the website, the terms "we", "us", "our" and "Maison Soierie" refer to Maison Soierie.
Our website is hosted through Shopify, which provides the ecommerce platform that allows us to sell our products and services.
By visiting our website or purchasing from us, you agree to these Terms of Service together with the policies referenced on our website.
Nothing in these Terms excludes or restricts consumer rights that cannot legally be excluded.
Eligibility
By using our website or purchasing products, you confirm that you are legally capable of entering into a purchase agreement under the laws applicable to you.
Products
Maison Soierie specialises primarily in scarves and fashion accessories.
We make reasonable efforts to ensure product photographs, descriptions, dimensions, colours, materials and other information are accurate.
However, colours may appear slightly different depending on lighting, photography, screen settings and device displays.
Minor differences that naturally arise from manufacturing processes may also occur where relevant.
Nothing in this section removes your right to receive goods that are as described, of satisfactory quality and fit for their intended purpose where such rights apply.
International Fulfilment Partners
Maison Soierie works with third-party manufacturers, fulfilment centres, logistics providers and shipping partners.
Certain products may be shipped directly from an international fulfilment partner rather than from a warehouse operated directly by Maison Soierie.
These companies assist us in fulfilling your purchase.
They are not the retailer with whom you enter into the purchase contract.
Your purchase is made from Maison Soierie, and Maison Soierie remains responsible for customer service and applicable consumer obligations.
Orders
Submitting an order constitutes an offer to purchase a product.
Orders are subject to:
- successful payment authorisation;
- product availability;
- fraud and security checks;
- acceptance by Maison Soierie.
We reserve the right to reject or cancel an order where reasonably necessary, including in cases of:
- suspected fraud;
- payment problems;
- obvious pricing errors;
- stock errors;
- restrictions on shipping to a destination;
- legal or regulatory requirements.
If we cancel an order after payment has been collected, the relevant amount will be refunded.
Pricing
Prices are displayed in the currency selected or shown on the website.
Prices may change from time to time.
The price applicable to an order will be the price displayed and confirmed at checkout when the order is placed, subject to correction of obvious errors permitted by law.
Promotional discounts and reference prices will be presented in accordance with applicable consumer and advertising requirements.
Promotions
Promotional campaigns may be subject to:
- availability;
- stated promotion periods;
- individual promotional terms;
- stock limits;
- geographical restrictions where disclosed.
We will not intentionally create false scarcity or misleading urgency.
Payment
Available payment methods will be shown at checkout.
Payment processing may be provided by third-party payment processors.
Maison Soierie does not directly store full payment card information where payments are processed through authorised third-party payment services.
Shipping and Delivery
Shipping is governed by our Shipping Policy.
Estimated delivery periods are estimates unless expressly stated otherwise.
Products may be shipped internationally and may be dispatched from third-party fulfilment centres.
Maison Soierie remains responsible for the order until delivery to the customer or another person designated by the customer, except where applicable law provides otherwise.
Returns and Refunds
Returns, cancellations and refunds are governed by our Returns & Refund Policy.
Nothing in these Terms limits statutory rights relating to faulty, defective, unsafe, misdescribed or undelivered products.
Intellectual Property
Unless otherwise stated, website content belonging to Maison Soierie, including:
- branding;
- logos;
- website design;
- original text;
- graphics;
- original photographs;
- promotional material,
may be protected by intellectual property law.
You may use the website for personal, non-commercial purposes.
You may not reproduce, commercially exploit or distribute protected Maison Soierie content without permission unless permitted by law.
Third-party intellectual property remains the property of its respective owners.
Third-Party Services
Our website may use services provided by third parties, including:
- Shopify;
- payment processors;
- analytics providers;
- advertising platforms;
- shipping carriers;
- fulfilment providers.
These third-party services may operate under their own terms and privacy policies.
Website Availability
We aim to keep the website available and accurate but cannot guarantee uninterrupted or error-free access.
We may update, modify or temporarily suspend parts of the website where reasonably necessary.
Prohibited Use
You must not use the website:
- for unlawful purposes;
- to commit fraud;
- to infringe intellectual property rights;
- to introduce malware;
- to interfere with website security;
- to obtain unauthorised access to systems or data;
- to abuse, threaten or harass others.
Limitation of Liability
Nothing in these Terms excludes liability that cannot legally be excluded or limited.
In particular, nothing is intended to exclude mandatory liability relating to:
- consumer statutory rights;
- fraud;
- fraudulent misrepresentation;
- death or personal injury where exclusion is prohibited;
- defective or misdescribed goods where the law prevents such exclusion.
To the fullest extent permitted by applicable law, Maison Soierie will not be responsible for indirect or unforeseeable losses that are not reasonably connected to our breach of these Terms.
Changes to These Terms
We may update these Terms when necessary to reflect operational, regulatory, legal or service changes.
The latest version will be published on this website together with the updated effective date.
Changes will not retroactively remove rights that already arose under an existing purchase.
Governing Law
To the extent permitted by law, these Terms are governed by the laws applicable to Maison Soierie's place of establishment.
However, if you are a consumer, this provision does not remove mandatory consumer protections available to you under the laws of your country of residence where those protections legally apply.
Contact
Questions regarding these Terms may be sent to:
Maison Soierie
Email: maisonsoierie@gmail.com